Refund Policy

This Refund Policy applies to Poqantka Premium, a monthly digital online English learning subscription. Poqantka provides online access to interactive lessons, stories, reading and listening materials, translations and vocabulary tools after the customer logs in to their account.

Monthly subscription

Poqantka Premium is billed monthly. You can cancel your subscription at any time. Cancelling stops future renewals, but it does not automatically refund payments that have already been completed.

Refund requests

If you are not satisfied with your purchase, you may contact us within 14 days of your first payment and ask for a refund. Refund requests are reviewed fairly and may be approved where appropriate, including cases such as accidental duplicate payments, technical access problems that we cannot resolve, or other reasonable issues.

Renewals

Monthly renewal payments are normally non-refundable once the new subscription period has started. However, we will review reasonable refund requests, especially if there has been a billing error or a technical problem.

Digital access

Because Poqantka Premium is delivered digitally and access is provided online after login, refunds are not guaranteed once the digital learning materials have been accessed or used, unless required by law.

How refunds are processed

Approved refunds are normally returned to the original payment method. The time it takes for the money to appear in your account may depend on your bank or payment provider.

Statutory rights

This policy does not affect any statutory rights you may have under applicable consumer law.